May 17, 2018
"Measures of patient safety must become more meaningful and less (unwittingly) deceptive to the public."
System-based safety management
"Something’s missing, …we must understand the gaps between the desired and actual state of patient safety."
Connect the dots
"Our heath care system must become more connected and transparent."
Listen deeply
"We’ll begin to see patients and their families participate as expert members of their own care teams."
Patients and families
