Tejal K. Gandhi, MD, MPH, CPPS, is chief clinical and safety officer at the Institute for Healthcare Improvement (IHI), following a May 1 merger with the National Patient Safety Foundation (NPSF), where she served as president and CEO since 2013. She is also president of the Certification Board for Professionals in Patient Safety. She is a board-certified internist, an associate professor of medicine at Harvard Medical School, and former executive director of Quality and Safety at Brigham and Women’s Hospital. Dr. Gandhi has spent much of her career leading efforts to standardize and implement patient-safety best practices across hospital and health systems.
We spoke with Dr. Gandhi after the 19th annual NPSF Patient Safety Congress, held in Orlando last month. (The 20th Congress is scheduled for May 23-25, 2018, in Boston.) She discussed ways to promote provider teamwork, prevent burnout and restore joy to jobs in health care settings; the merger with IHI; and the importance of treating patient safety as a unique professional discipline. (See “Just One Thing” for more information on safety certification.)