Patient Safety Beat talks to health care leaders about what their organizations are doing to support the workforce and adapt to a new landscape as pandemic challenges persist.
“We're looking at unique ways to recruit and focusing on what we call our employee value proposition: Believe in where you work. ... As a safety-net organization, our mission is clear and strong. It draws people in and helps them self-select to work here.”

– Joy Curtis, M.B.A., Chief Human Resource Officer
“We made a commitment to our employees that if they took the time to do the survey, we would look at how we could advance the employee experience here at CHA based on what they told us.”

– Kristin Harris, M.B.A., Manager of Culture and Engagement
“We’re also creating an Engagement and Experience Work Group focused on staff engagement, patient experience and service excellence, bringing the three together in a holistic approach. … [with] members representing frontline staff, patients and family members. This group, too, will address diversity, equity and inclusion from a staff and patient perspective.”

– Bert Thurlo-Walsh, R.N., Chief Quality Officer and Vice President
“Being a coach changes how you think and how you act. We've been able to use coaches for group coaching initiatives, specialized retreats and to help us with post-traumatic growth for the organization.”

– Kerri Palamara McGrath, M.D., Director of the Physician Coaching Program and MGH Center for Physician Well-Being
Let us know!

How is your organization working on these challenges?


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Patient Safety Beat is published by the Betsy Lehman Center, a Massachusetts state agency that supports providers, patients and policymakers working together to advance the safety and quality of health care.