JANUARY 16, 2024

Q&A with Dr. Sundeep Shukla about working with Patient and Family Advisory Councils and the local community 

Sundeep “Sunny” Shukla, M.D., M.B.A., has close ties with the community in western Massachusetts, where he has lived and practiced as an emergency medicine physician for more than 10 years. As co-chair of the Patient and Family Advisory Council at Baystate Noble Hospital, where he practiced before joining the team at Cooley Dickinson Hospital, he saw firsthand the benefits of close collaboration between hospitals and their communities. As Associate Chief Medical Officer and Vice President for Medical Affairs at Cooley Dickinson, Dr. Shukla also applies his knowledge of process improvement to contribute to safer care.

Read the story and see the video

New report underscores the importance of documentation. Can AI reduce the burden on clinicians?

While the burden of paperwork and record-keeping is often cited as contributing to clinician burnout, a new report underscores the need for timely and accurate documentation in patient care. A review of closed medical professional liability cases by Candello, a division of CRICO, found that 20% included “documentation failures,” such as undocumented findings and unclear clinical notes, and half of those cases resulted in high-severity injury or death. Artificial intelligence tools have the potential to lessen the burden of documentation, though clinicians still must review for errors.

Read the story

Betsy Lehman Center offers virtual session on “bite-sized” interventions to improve worker well-being 

As part of its program to offer peer support and other resources to the medical community, the Center will feature J. Bryan Sexton, Ph.D., Director of the Duke Center for the Advancement of Well-being Science, at its winter meeting on March 3 at 12:00 p.m. He will share his work on “bite-sized well-being,” an accessible, evidence-based approach to improving worker experience that draws on guided modules delivered to health care workers by text message. The intervention, designed and studied by Sexton, significantly boosted participants’ well-being with improvement sustained for one year. 

Register for the webinar

Upcoming events

The Betsy Lehman Center is a Massachusetts state agency that supports providers, patients and policymakers working together to advance the safety and quality of health care.

BetsyLehmanCenterMA.gov