The CARe model — using Communication, Apology and Resolution to respond to adverse outcomes — is gaining momentum in Massachusetts, with 15 programs operational by the end of the year. Organizations across the country also look to Massachusetts for expert guidance as they contemplate similar approaches to working closely with patients and families after something has gone wrong in their care.
At a forum in Boston last month, people gathered to discuss ways to advance and improve elements of CARe, which is supported by the Betsy Lehman Center. The forum featured video simulations of disclosure and resolution discussions with patients and family members, live presentations and panel discussions with CARe practitioners.
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