October 22, 2026

Q&A with Andrew Jackmauh, CHIA’s new Executive Director, on the human impact of healthcare data

Andrew Jackmauh, MPA, has worked at the Center for Health Information and Analysis (CHIA) since it was created by the legislature in 2012. In his new role as Executive Director, he discusses how the agency transforms healthcare data into actionable insights that support better care, lower costs, and informed policymaking across Massachusetts.

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Claims data point to drivers of diagnostic error in inpatient settings

A new Coverys analysis of inpatient diagnostic errors found that more than two-thirds of cases occurred in medical-surgical units. The white paper highlights key risk factors in this setting and identifies opportunities to improve through patient monitoring, communication, teamwork, and more. It also provides hospitals with a self-assessment tool to identify areas for diagnostic improvement.

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Featured resource

DEX26, a conference on diagnostic excellence, sponsored by UCSF CODEX, Boston Children’s Hospital, and the Community for Improving Diagnosis in Medicine, was held in Boston earlier this month. Videos of some presentations are available online, including:

Diagnosis in the Media by Alexandra Sifferlin, reporter for The New York Times and author of The Elusive Body: Patients, Doctors and the Diagnosis Crisis

Overdiagnosis: The Underappreciated Harm of Diagnosis by H. Gilbert Welch, MD, Center for Surgery and Public Health, Mass General Brigham; and Timothy Wilt, MD, MPH; physician and researcher, Minneapolis VA Health Care System; Professor of Medicine, University of Minnesota

The Betsy Lehman Center also offers tools to improve diagnostic safety on its website.

Upcoming events

Nov. 6

9:30 a.m. - 12:30 p.m.

Communication, Apology, and Resolution (CARe) Forum. The Betsy Lehman Center’s annual CARe Forum takes place in Boston, with an option to join virtually. The program includes case simulations, panel discussions, and a keynote by Leilani Schweitzer, co-founder of Comms Corps. Register here

Nov. 10

5 - 6:15 p.m.

From Patient Voice to Co-creation: Transforming Quality Improvement Through Partnership. Lahey Clinic will join the Betsy Lehman Center's Fall PFAC Forum to share how lived experiences can help drive quality and safety improvements. Register here

Nov. 12

8:30 a.m. - 4:00 p.m.

2026 Healthcare Safety & Violence Prevention Summit. The Massachusetts Health & Hospital Association hosts the second annual summit on trends, challenges, and solutions shaping healthcare workplace safety. Register here

Multiple

dates

Reflecting Our Community & Building Authentic Partnerships. This webinar series from the Institute for Patient- and Family-Centered Care explores strategies for creating more representative and welcoming patient and family advisory councils. Register here

The Betsy Lehman Center is a Massachusetts state agency that supports providers, patients and policymakers working together to advance the safety and quality of healthcare.

BetsyLehmanCenterMA.gov