Event listings
This page is a resource to promote patient safety conferences, events and webinars of interest to health care providers in Massachusetts. If you would like to receive a list of upcoming events, subscribe to our email newsletter. If you have an event you would like to share, please email patientsafetybeat@​betsylehmancenterma.​gov.
August 13, 2025
Leading with transparency: Communication and resolution programs that build trust and meet CMS requirements
Press Ganey hosts this webinar on best practices to strengthen communication and resolution programs — building internal capacity and ensuring compliance with CMS requirements around disclosure to patients and families. Register here
August 13, 2025
Sustaining the standard: How consistent leader rounding transforms patient outcomes
In this webinar from Press Ganey, Orlando Health leaders discuss how they implemented High Reliability Rounding to address performance gaps and create a culture of accountability. Register here
August 20, 2025
The power and pain of words: How language matters in responding to patients after harm
Join Evan Benjamin, M.D., and Carole Hemmelgarn, authors of the recent Frontiers in Health Services article, ​“The Power and Pain of Words: How Language Matters in Responding to Patients After Harm” for a webinar hosted by the Collaborative for Accountability and Improvement. Register here
September 18, 2025
Strengthening partnerships with patients and families to assess and improve the experience of care
This free virtual research meeting from AHRQ’s Consumer Assessment of Healthcare Providers and Systems (CAHPS®) program will focus on the integral role of patients and families in the development and implementation of care experience assessments and quality improvement strategies. Register here
October 1, 2025
Unlocking the Power of Compassion to Transform Organizations
Evidence is overwhelming that compassionate care is not just ​“nice to have,” but is essential to safety and quality outcomes, patient engagement and caregiver wellbeing. During this talk, Dr. Gustafson will explore strategies to advance compassion for patients and providers, while transforming organizational culture and performance. Register here
November 13, 2025
Risky Business: Trust in an age of uncertainty
The 2025 Risky Business conference will delve into the concept of trust and how it can be earned by looking to other organizations and industries for lessons learned. Register here