Facilities
If something unexpected happens during your care, talk to your doctor or nurse about the issue first. If you cannot get the information you need or if you feel your needs aren’t being met, contact the patient relations department at the facility.
Below is contact information for patient relations departments at CARe sites that can help with adverse events.
Atrius Health (various locations)
617−559−8440
Baystate Franklin Medical Center (Greenfield)
413−773−2214
Baystate Medical Center (Springfield)
413−794−5456
Baystate Noble Hospital (Westfield)
413−572−6088
Baystate Medical Practices (various locations)
413−794−0900
Baystate Wing Hospital (Palmer)
413−370−5297
Beth Israel Deaconess Medical Center (Boston)
617−975−9750
Beth Israel Deaconess Hospital — Milton (Milton)
508−830−2521
Beth Israel Deaconess Hospital — Needham (Needham)
781−453−5414
Beth Israel Deaconess Hospital — Plymouth (Plymouth)
508−830−2521
Brigham and Women’s Hospital (Boston)
617−732−6636
CHA Cambridge Hospital (Cambridge)
617−665−1398
Milford Regional Medical Center (Milford)
508−422−2179
Newton-Wellesley Hospital (Newton)
617−243−6205
If you were a patient at a facility that has not yet implemented CARe, you can still advocate for yourself and your loved ones if an issue arises.
- Get help with a health care issue: Use these resources to report a medical error, address a concern about your care, or resolve common problems with health insurance.
- Contact a hospital in Massachusetts: This list includes contact information for the patient relations department at each hospital in the state.