Communication, Apology and Resolution (CARe) > CARe forums
CARe forums
12th Annual CARe Forum • Friday, May 29, 2026
The 2026 CARe Forum will feature presentations, case simulations and more. This is an in-person event, but there is a virtual option. Registration for both in-person and remote attendance is below.
Agenda
9:00 a.m. (in-person attendees only) – Registration and light breakfast
9:30 a.m. (virtual and in-person) – Program begins
- Welcome – Barbara Fain, J.D., M.P.P., Executive Director, Betsy Lehman Center for Patient Safety
- Introduction to CARe and recent developments – Melinda Van Niel, M.B.A., CARe Program Director
- Keynote – When things go wrong: Building systems for compassion & care – Leilani Schweitzer, Co-Founder, Comms Corp
- CARe case simulation and discussion panel – Moderated by Barbara Fain, J.D., M.P.P., Executive Director, Betsy Lehman Center for Patient Safety
- Subject panel – What to do in the gray zone: When causation isn't clear – Moderated by Melinda Van Niel, M.B.A., CARe Program Director
- Q&A panel – Moderated by Melinda Van Niel, M.B.A., CARe Program Director
- Closing remarks – Peter Smulowitz, M.D., Chief Medical Officer, Milford Regional Medical Center
12:30 p.m. – Program ends
12:45 p.m. (in-person attendees only) – Complimentary lunch
Registration
Boston, MA
The in-person event will take place at 501 Boylston Street, 5th Floor, Boston, MA 02116.
Continuing education
Accreditation Statement: This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of the Massachusetts Medical Society and Betsy Lehman Center. The Massachusetts Medical Society is accredited by the ACCME to provide continuing medical education for physicians.
AMA Credit Designation Statement: The Massachusetts Medical Society designates this live activity for a maximum of 2.5 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
This activity meets the criteria of the Massachusetts Board of Registration in Medicine for risk management study.
Past Forums
Friday, April 11, 2025
- Introduction to CARe and recent developments (download the slides)
- Keynote: Associations between organizational communication and patients’ experience of prolonged emotional impact following medical errors (watch video and download the slides)
- CARe case and discussion panel (watch video)
- Closing remarks (watch video)
Friday, September 29, 2023
- Welcome
- Introduction to CARe and recent developments
- Case simulation and discussion: Adverse event resolution (Planning, conversation, and resolution) (watch videos)
- CARe Support presentation and discussion: A frame for service recovery in the context of CARe
- Provider testimonial (watch video)
- Closing remarks
Download the slides
Watch the full recording
Thursday, June 2, 2022
- Welcome and recent updates
- Case 1 simulation: Adverse event resolution conversation (Watch the video)
- Case 2 simulation: Conversation with provider after an adverse event (Watch the video)
- Family member testimonial (Watch the video)
- Board member testimonial and concluding remarks
Download the slides
Watch the full recording
October 26, 2021
- Background and recent updates
- Keynote presentation from Dr. Alice Coombs
- Discussion session
Download the slides
Watch the full recording
September 21, 2020
- Background on CARe
- Panel 1: Reflections from the field
- Panel 2: Addressing CARe barriers
- Closing remarks and question and answer session
Download the slides
Watch the full recording
May 7, 2019
- Welcome (Watch the video)
- Overview of CARe and MACRMI, CARe insurer case simulation (Watch the video)
- Case simulation where standard of care was met (Watch the video)
- Keynote presentation and closing remarks (Watch the video)
May 15, 2018
- Introduction, first simulation and discussion session (Watch the video)
- Second simulation and discussion session (Watch the video)
- Keynote from Rick Boothman (Watch the video)
- Closing comments (Watch the video)
April 13, 2017
Introductory session
- CARe & MACRMI: The history, background and principles
- CARe implementation: How to get a program up and running
Download the slides
Watch the video
Main Session
- MACRMI: What’s new
- Massachusetts pilot study research outcomes
- CARe insurer cases panel
- CRP patient feedback panel
- CRPs and the national landscape
Download the slides
Watch part 1, part 2 and part 3 of the video
April 19, 2016
- MACRMI and CARe: What’s new
- CARe interim data snapshot
- Insurer and attorney panel
- Provider panel
- Presentation from Richard Boothman, JD
May 19, 2015
- Updates on MACRMI and CARe (Watch the video)
- Risk management panel (Watch the video)
- Resolution panel (Watch the video)
May 22, 2014
- Introduction and MACRMI: History, progress made and new resources (Watch the video)
- CARe interim data snapshot (Watch the video)
- CARe processes and the pilot experience (Watch the video)
- Question and answer session (Watch the video)
- Looking at adverse events from a patient-centered perspective (Watch the video)
April 26, 2013
- Introduction, transforming medical liability in Massachusetts, and pilot site progress (Watch the video)
- Keynote from Jeffrey Driver (Watch the video)
- Patient testimonial and question and answer session (Watch the video)