Barbara Fain was appointed executive director of the Betsy Lehman Center in December 2013. She is an adjunct faculty member at the Tufts University School of Medicine where she teaches public health law and recently served on the National Advisory Council of the Agency for Healthcare Research and Quality.
Barbara’s career has been devoted to health policy development and analysis, public engagement, and strategic planning for government agencies, academic institutions, and healthcare organizations. For over a decade she served as an assistant attorney general in the Massachusetts Attorney General’s Office where she spearheaded a number of significant health policy initiatives.
Barbara received her Bachelor of Arts from Brown University, Juris Doctor from UC Berkeley, and Master of Public Policy from Harvard Kennedy School.
M.E. Malone joined the Betsy Lehman Center in 2014. She works with state agencies, the provider community, consumers and other stakeholders to research and develop policy approaches to ensuring that patients in Massachusetts receive high-quality, safe care in all settings. Together with the executive director, she sets strategic goals and priorities to advance the Center’s vital public health mission.
Prior to joining the Betsy Lehman Center, she spent 25 years as a news journalist, including more than 10 as a staff reporter and assistant editor at the Boston Globe. She was a researcher for the newspaper’s investigative unit, the Spotlight Team, and a daily beat reporter covering government affairs at Boston City Hall and the Massachusetts State House.
In 2014, M.E. earned a master’s degree in public health from Tufts University's School of Medicine and a master's in science from the Friedman School of Nutrition Science and Policy at Tufts. She also holds a B.A. in English from Boston College.
Samantha joined the Betsy Lehman Center in 2018, and provides administrative and professional support to the senior management team. She is responsible for office efficiency and serves as key liaison to the Center for Health Information and Analysis. Samantha also serves as the primary customer representative for the Betsy Lehman Center, and is the person you’ll most often speak with when you first contact the Center.
Prior to working at the Center, Samantha worked in higher education and fundraising, having served as a project manager at Emmanuel College and Mission Grammar School. She holds a Bachelor of Arts in Sociology and a Master of Science in Management from Emmanuel College. Outside of work, Samantha has dedicated herself to working with local community organizations, including mentoring through Partners for Youth with Disabilities and serving as a volunteer instructor at a correctional facility.
Communications and Outreach Manager
Michelle joined the Betsy Lehman Center in March 2019. In her role as communications and outreach manager, she works to promote conversations about how to improve patient safety in Massachusetts, through partnerships with health care providers, legislators, advocates and others.
Before working in patient safety, Michelle was a communications associate at Preservation of Affordable Housing (POAH), a nonprofit affordable housing developer that builds and rehabilitates homes for moderate- and low-income people. She also worked as a web content specialist at the Massachusetts Department of Higher Education, where she helped design, build and manage websites for the Office of Student Financial Assistance and the MassTransfer program.
Michelle has a bachelor’s degree in marketing and journalism from the University of Massachusetts Amherst.
Editor, Patient Safety Beat
Susan has worked as a writer and editor in health care for the past 20 years and concentrated on patient safety and quality improvement since 2004. Having worked with a wide range of professionals, advocates, and engaged consumers across the United States and overseas, Susan is delighted to join the Betsy Lehman Center and focus on Massachusetts, where she has lived for most of her adult life.
Achieving meaningful safety and quality improvement requires individuals and organizations with different kinds of expertise to work together, which is what Susan loves about this work. As founding editor of Patient Safety & Quality Healthcare, Susan had an unusual opportunity to solicit guidance, writing and feedback from experts across many domains of healthcare. In addition to her work for the Betsy Lehman Center, Susan currently works with the Society to Improve Diagnosis in Medicine, the Engaging Patients blog and an association of radiology educators.
Communications and Content Manager
Kim joins the Betsy Lehman Center as communications and content manager after a decade of experience and graduate studies in corporate business and finance. After overcoming her own life-changing medical events, she has emerged a passionate survivor and advocate, consequently redirecting her career aspirations toward the field of public health. She considers this transformative chapter a “spiritual awakening” and not an “existential crisis.” Kim’s health activism work comprises writing features, blogging, serving as board member, organizing support events and public speaking, including a TEDx talk.
Kim studied economics and political science at Tufts University and business administration and finance at Northeastern University, with plans to pursue graduate studies in public health and policy.
Director of Policy
Lisa Conley joined the Betsy Lehman Center in March 2018 as the director of policy. With over 10 years of experience in government affairs and health care policy, Lisa’s work at the Center focuses on engaging with stakeholders to identify policy solutions to improve patient safety in the Commonwealth and supporting the Center’s legislative and budget priorities.
Most recently, Lisa worked in government affairs for a large health information technology company, focusing on issues related to value-based payment, state Medicaid policy, and interoperability of health IT systems. In this role, she monitored legislative and regulatory activity across the 50 states and advocated for policies that seek to move the health care payment system from volume to value.
Prior to that, Lisa was the director of intergovernmental affairs and policy development for the Boston Public Health Commission for seven years, where she led cross-agency initiatives, regulatory development activities, and legislative advocacy. At BPHC, she steered policy initiatives for tobacco control, obesity prevention, and addressing the social determinants of health. She also led the city’s Health in All Policies work, which culminated in a health impact assessment of the city’s Living Wage Ordinance. Before joining the city of Boston, Lisa was counsel for the Joint Committee on the Environment, Natural Resources and Agriculture and the House Committee on Climate Change, where she worked on legislation to address climate change, clean energy siting, and oceanfront development.
Lisa holds a Juris Doctor from Northeastern University School of Law, a Master of Public Health from Tufts University School of Medicine and a Bachelor of Arts from the University of Massachusetts at Amherst.
Director of Peer Support Programs
Linda is the Director of Peer Support Programs at the Betsy Lehman Center. As a result of a personal experience with a near fatal medical event 17 years ago, Linda identified the need for support services in cases of adverse medical events and outlined an agenda for change. Since that time, she has been encouraging organizations to tackle the challenges that impair effective communication, apology, and support programs for patients, families, and clinicians following medical errors and unanticipated outcomes.
Linda serves on the board of the Massachusetts Coalition for the Prevention of Medical Errors and is a member of Board of Advisors for the Massachusetts Alliance for Communication and Resolution following Medical Injury (MACRMI).
Senior Program Manager
Charlie joined the Betsy Lehman Center in December 2019. His work focuses on convening statewide partner organizations and working with research collaborators to develop practice and policy recommendations.
Prior to the Betsy Lehman Center, Charlie worked in public health and public policy in the U.S. and Canada. Most recently he led multi-year national policy research initiatives at the Public Policy Forum, a leading Canadian think tank. His work included initiatives to advance policy related to immigration, the changing nature of work, access to innovative medicines and improving opioid addiction treatment.
Charlie’s ability to bridge practice and policy was developed in consulting and management roles at the Ontario Centre of Excellence for Child and Youth Mental Health. There he worked with family engagement experts, clinicians, and organizational and government leaders to transform the provincial children’s behavioral health system.
Charlie received his bachelor’s degree in psychology from McGill University and master’s degree in public policy from the Muskie School of Public Service.
For over five years, Jackie has worked in the field of community health addressing social determinants of health, specifically in the area of chronic disease prevention.
Before coming to the Betsy Lehman Center, Jackie worked as a public health prevention specialist at the Worcester Division of Public Health and the Central Massachusetts Public Health Alliance (WDPH/CMRPHA). While in this position, she managed community health grants aimed at addressing chronic diseases by increasing access to healthy food and opportunities for physical activity. Jackie coordinated projects and initiatives focused on policy, systems and environmental change as a way to increase healthy eating and active living in the city of Worcester and six surrounding towns.
Prior to working with WDPH, Jackie was with the Cambridge Health Alliance, where she worked as part of a research team on a prostate cancer disparities project. While also at CHA, she was involved in community health promotion and outreach.
Jackie holds a Master in Public Health from Boston University and a Bachelor of Arts in Psychology from the University of Illinois at Chicago.
Alexandra joined the Betsy Lehman Center in June 2019 as a project coordinator. In her role, she provides administrative and coordinating support on initiatives and projects. She maintains database files, coordinates meetings with internal and external stakeholders, and assists in the development of project plans, timelines, and presentations.
Before coming to the Betsy Lehman Center, Alexandra worked as a clinical assistant at the Developmental and Behavioral Pediatrics Unit at Boston Medical Center. While in this position, she monitored and evaluated patient data for upcoming testing and evaluation appointments to ensure updated information was in patient’s chart for proper analysis by providers. Also, Alexandra worked as a youth violence prevention intern at the Massachusetts Department of Public Health. There, she provided programmatic support to coalitions to increase actions plans for youth violence. She facilitated needs assessments, data collection, and analysis and coordinated support and development of regional strategic plans to reduce youth violence.
Alexandra holds a Master in Public Health in Community Assessment, Program Design, Implementation and Evaluation from Boston University and a Bachelor of Science in Public Health from Purdue University.
Director of Research and Analysis
Julia leads the research portfolio at the Betsy Lehman Center. Projects focus on measuring the prevalence of adverse events, understanding the public perception regarding the long-term impacts of medical error and the health system response, and evaluating the effectiveness of key quality improvement initiatives.
Her previous work in the Department of Veterans Affairs (VA) focused on advancing the ability of healthcare systems to enact evidence based policy and clinical practice. She was the first to find a consistent relationship between longer appointment wait times for VA healthcare services and poorer patient-level satisfaction and health outcomes. In 2013, this work provided the evidence base for a change in access metrics used by the VA and helped to address the access crisis in 2014. Julia’s other research has focused on using quasi-experimental analyses of retrospective observational data to identify causal relationships between treatment and outcomes in chronic diseases, such as diabetes and atrial fibrillation.
Julia received her Doctor of Philosophy in Public Health from UCLA, where she also earned her Master of Science in Public Health. As an undergraduate, she studied biology and sociology at Grinnell College.
Research Analytics Manager
Prior to joining the Betsy Lehman Center, Godwin worked for several years with the Ministry of Health in Ghana where he provided direct patient care, managed a community mental health program and collaborated with policy leaders to design quality improvement initiatives for mothers and newborns.
Godwin’s career has been devoted to improving healthcare for vulnerable populations including those affected by mental health issues, HIV/AIDS and mothers and newborns. As a physician researcher, Godwin has a life-long interest in health care quality and patient safety and hopes to utilize his experience in supporting the patient safety initiatives of the Betsy Lehman Center.
Godwin holds a medical degree from the University Of Ghana Medical School and a Master of Public Health from Boston University. He is currently completing a Doctor of Public Health degree at Boston University focused on health care leadership, management and policy.
Natalia joined the Betsy Lehman Center in February 2019 while finishing her master’s degree at Boston University School of Public Health. As a data analyst, she assists in various projects including assessing hospital adverse events, measuring the financial and social costs of medical errors and their long term-impact, and evaluating the success of healthcare interventions and quality improvement programs.
Previously, Natalia worked as an informatics intern at Boston Children’s Hospital on the Innovation and Digital Health Accelerator team, where she learned about media-based disease surveillance and gained skills in curating Big Data to inform surveillance via the HealthMap and EpiCore project platforms. Additionally, she worked as a unit coordinator at Beth Israel Deaconess Medical Center, where she witnessed processes of patient care in various hospital units and interacted with patients and medical staff.
Natalia graduated with a Master of Public Health in epidemiology and biostatistics from Boston University in May 2019. Before that, she received her Bachelor of Science from Union College in 2017, where she majored in biology with a minor in psychology.