Including the Patient Voice

A guide to engaging the public in programs and policy development

A growing body of evidence suggests that patient and family engagement can improve the safety and quality of care. We now know that effective engagement leads to better health outcomes and increased patient satisfaction.

And yet many organizations committed to including patients in their work — health care providers, government agencies, and others â€” find it challenging to do so consistently and successfully. Many health care systems have committed to patient engagement in the doctor’s office, but are unsure how to incorporate it into program and policy development.

This guide was created to help your organization include the voices of those who use the health care system in your work and advisory groups including:

  • expert panels,
  • quality improvement committees,
  • task forces, and
  • Patient and Family Advisory Councils.

Download the guide or follow the links below to get started.

ESSENTIAL ELEMENT #1

Set Goals for Engagement

ESSENTIAL ELEMENT #2

Gain Support and Prepare

ESSENTIAL ELEMENT #3

Identify and Recruit Advisers

ESSENTIAL ELEMENT #4

Orient Advisors

ESSENTIAL ELEMENT #5

Facilitate an Engaging Process

ESSENTIAL ELEMENT #6

Get Feedback and Iterate