Event listings

This page is a resource to promote patient safety conferences, events and webinars of interest to health care providers in Massachusetts. If you would like to receive a list of upcoming events, subscribe to our email newsletter. If you have an event you would like to share, please email patientsafetybeat@​betsylehmancenterma.​gov.

September 10, 2025

Key learnings and insights from the 2025 CRICO/​Candello benchmarking report on communication failures

A livestream release of the 2025 CRICO/​Candello annual benchmarking report on malpractice risks in communication errors. Register here

September 18, 2025

Strengthening partnerships with patients and families to assess and improve the experience of care

This free virtual research meeting from AHRQ’s Consumer Assessment of Healthcare Providers and Systems (CAHPS®) program will focus on the integral role of patients and families in the development and implementation of care experience assessments and quality improvement strategies. Register here

October 1, 2025

Unlocking the power of compassion to transform organizations

Evidence is overwhelming that compassionate care is not just ​“nice to have,” but is essential to safety and quality outcomes, patient engagement and caregiver wellbeing. During this talk, Dr. Gustafson will explore strategies to advance compassion for patients and providers, while transforming organizational culture and performance. Register here

September 26, October 31 and November 21

PFAC webinar series

The Beryl Institute hosts a three-part interactive virtual series designed to help health care organizations start, strengthen and sustain Patient and Family Advisory Councils (PFACs) that truly make an impact. Register here

November 13, 2025

Risky Business: Trust in an age of uncertainty

The 2025 Risky Business conference will delve into the concept of trust and how it can be earned by looking to other organizations and industries for lessons learned. Register here