From the Frontlines: Home care workers voice COVID-19 challenges and ideas for change

From The Frontlines Cover

Second report in a two-part series
January 2021

Well over 100,000 home care workers provide services to Massachusetts residents, easing the burden on hospitals and nursing homes at a critical time during the pandemic. They serve a population that is particularly vulnerable to severe illness and death from the coronavirus and workers themselves are often members of communities with high rates of COVID-19.

new report outlines key themes from focus group research with over 80 home health aides, personal care attendants (PCAs) and other members of the Massachusetts home care workforce. Participants described many challenges to safety and offered ideas for improvement that could add stability to this vital sector of the health care continuum well beyond the pandemic.

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Recently published

Betsy Lehman Center study of home care workers’ experiences during the pandemic (Sep. 2021)

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Survey findings

The first report in this two-part series was released in December 2020. It includes results from a survey of Massachusetts home care agencies, conducted in partnership with The Safe Home Care Project at UMass Lowell.

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Your guide to wearing Personal Protective Equipment (PPE)

A home care worker from Massachusetts shows you how to safely put on and take off PPE in this video, part of a toolkit to help workers stay safe during the pandemic.

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