The annual CARe Forum is a highly interactive event with case simulations and testimonials from patients, families and clinicians. The forum was previously hosted by the Massachusetts Alliance for Communication and Resolution following Medical Injury (MACRMI) and is now at the Betsy Lehman Center.

Past Forums

Friday, September 29, 2023
10th Annual CARe Forum

  • Welcome
  • Introduction to CARe and recent developments 
  • Case simulation and discussion: Adverse event resolution (Planning, conversation, and resolution) (watch videos)
  • CARe Support presentation and discussion: A frame for service recovery in the context of CARe
  • Provider testimonial (watch video)
  • Closing remarks

Download the slides
Watch the full recording


Thursday, June 2, 2022

  • Welcome and recent updates
  • Case 1 simulation: Adverse event resolution conversation (Watch the video)
  • Case 2 simulation: Conversation with provider after an adverse event (Watch the video)
  • Family member testimonial (Watch the video)
  • Board member testimonial and concluding remarks

Download the slides
Watch the full recording


October 26, 2021

  • Background and recent updates
  • Keynote presentation from Dr. Alice Coombs
  • Discussion session

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Watch the full recording


September 21, 2020

  • Background on CARe
  • Panel 1: Reflections from the field
  • Panel 2: Addressing CARe barriers
  • Closing remarks and question and answer session

Download the slides
Watch the full recording


May 7, 2019

Download the slides 


May 15, 2018


April 13, 2017

Introductory session

  • CARe & MACRMI: The history, background and principles 
  • CARe implementation: How to get a program up and running

Download the slides
Watch the video

Main Session

  • MACRMI: What’s new 
  • Massachusetts pilot study research outcomes
  • CARe insurer cases panel 
  • CRP patient feedback panel 
  • CRPs and the national landscape

Download the slides
Watch part 1, part 2 and part 3 of the video


April 19, 2016

  • MACRMI and CARe: What’s new
  • CARe interim data snapshot
  • Insurer and attorney panel
  • Provider panel
  • Presentation from Richard Boothman, JD

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May 19, 2015
 

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May 22, 2014

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April 26, 2013

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