Communication, Apology and Resolution (CARe) > CARe forums
CARe forums
Past Forums
Friday, April 11, 2025
- Introduction to CARe and recent developments (download the slides)
- Keynote: Associations between organizational communication and patients’ experience of prolonged emotional impact following medical errors (watch video and download the slides)
- CARe case and discussion panel (watch video)
- Closing remarks (watch video)
Friday, September 29, 2023
10th Annual CARe Forum
- Welcome
- Introduction to CARe and recent developments
- Case simulation and discussion: Adverse event resolution (Planning, conversation, and resolution) (watch videos)
- CARe Support presentation and discussion: A frame for service recovery in the context of CARe
- Provider testimonial (watch video)
- Closing remarks
Download the slides
Watch the full recording
Thursday, June 2, 2022
- Welcome and recent updates
- Case 1 simulation: Adverse event resolution conversation (Watch the video)
- Case 2 simulation: Conversation with provider after an adverse event (Watch the video)
- Family member testimonial (Watch the video)
- Board member testimonial and concluding remarks
Download the slides
Watch the full recording
October 26, 2021
- Background and recent updates
- Keynote presentation from Dr. Alice Coombs
- Discussion session
Download the slides
Watch the full recording
September 21, 2020
- Background on CARe
- Panel 1: Reflections from the field
- Panel 2: Addressing CARe barriers
- Closing remarks and question and answer session
Download the slides
Watch the full recording
May 7, 2019
- Welcome (Watch the video)
- Overview of CARe and MACRMI, CARe insurer case simulation (Watch the video)
- Case simulation where standard of care was met (Watch the video)
- Keynote presentation and closing remarks (Watch the video)
May 15, 2018
- Introduction, first simulation and discussion session (Watch the video)
- Second simulation and discussion session (Watch the video)
- Keynote from Rick Boothman (Watch the video)
- Closing comments (Watch the video)
April 13, 2017
Introductory session
- CARe & MACRMI: The history, background and principles
- CARe implementation: How to get a program up and running
Download the slides
Watch the video
Main Session
- MACRMI: What’s new
- Massachusetts pilot study research outcomes
- CARe insurer cases panel
- CRP patient feedback panel
- CRPs and the national landscape
Download the slides
Watch part 1, part 2 and part 3 of the video
April 19, 2016
- MACRMI and CARe: What’s new
- CARe interim data snapshot
- Insurer and attorney panel
- Provider panel
- Presentation from Richard Boothman, JD
May 19, 2015
- Updates on MACRMI and CARe (Watch the video)
- Risk management panel (Watch the video)
- Resolution panel (Watch the video)
May 22, 2014
- Introduction and MACRMI: History, progress made and new resources (Watch the video)
- CARe interim data snapshot (Watch the video)
- CARe processes and the pilot experience (Watch the video)
- Question and answer session (Watch the video)
- Looking at adverse events from a patient-centered perspective (Watch the video)
April 26, 2013
- Introduction, transforming medical liability in Massachusetts, and pilot site progress (Watch the video)
- Keynote from Jeffrey Driver (Watch the video)
- Patient testimonial and question and answer session (Watch the video)