The annual CARe Forum is a highly interactive event with case simulations and testimonials from patients, families and clinicians. The forum was previously hosted by the Massachusetts Alliance for Communication and Resolution following Medical Injury (MACRMI) and is now at the Betsy Lehman Center.

Save the date: 2024 Annual CARe Forum

Please check back to register for the event on October 18, 2024.

Past Forums

Friday, September 29, 2023
10th Annual CARe Forum

  • Welcome
  • Introduction to CARe and recent developments 
  • Case simulation and discussion: Adverse event resolution (Planning, conversation, and resolution) (watch videos)
  • CARe Support presentation and discussion: A frame for service recovery in the context of CARe
  • Provider testimonial (watch video)
  • Closing remarks

Download the slides
Watch the full recording

Thursday, June 2, 2022

  • Welcome and recent updates
  • Case 1 simulation: Adverse event resolution conversation (Watch the video)
  • Case 2 simulation: Conversation with provider after an adverse event (Watch the video)
  • Family member testimonial (Watch the video)
  • Board member testimonial and concluding remarks

Download the slides
Watch the full recording

October 26, 2021

  • Background and recent updates
  • Keynote presentation from Dr. Alice Coombs
  • Discussion session

Download the slides
Watch the full recording

September 21, 2020

  • Background on CARe
  • Panel 1: Reflections from the field
  • Panel 2: Addressing CARe barriers
  • Closing remarks and question and answer session

Download the slides
Watch the full recording

May 7, 2019

Download the slides 

May 15, 2018

April 13, 2017

Introductory session

  • CARe & MACRMI: The history, background and principles 
  • CARe implementation: How to get a program up and running

Download the slides
Watch the video

Main Session

  • MACRMI: What’s new 
  • Massachusetts pilot study research outcomes
  • CARe insurer cases panel 
  • CRP patient feedback panel 
  • CRPs and the national landscape

Download the slides
Watch part 1, part 2 and part 3 of the video

April 19, 2016

  • MACRMI and CARe: What’s new
  • CARe interim data snapshot
  • Insurer and attorney panel
  • Provider panel
  • Presentation from Richard Boothman, JD

Download the slides

May 19, 2015

Download the slides

May 22, 2014

Download the slides

April 26, 2013

Download the slides