Friday, April 11, 2025

• Introduction to CARe and recent developments (download the slides)
• Keynote: Associations between organizational communication and patients’ experience of prolonged emotional impact following medical errors (watch video and download the slides)
• CARe case and discussion panel (watch video)
• Closing remarks (watch video)

Friday, September 29, 2023
10th Annual CARe Forum

• Welcome
• Introduction to CARe and recent developments 
• Case simulation and discussion: Adverse event resolution (Planning, conversation, and resolution) (watch videos)
• CARe Support presentation and discussion: A frame for service recovery in the context of CARe
• Provider testimonial (watch video)
• Closing remarks

Download the slides
Watch the full recording

Thursday, June 2, 2022

• Welcome and recent updates
• Case 1 simulation: Adverse event resolution conversation (Watch the video)
• Case 2 simulation: Conversation with provider after an adverse event (Watch the video)
• Family member testimonial (Watch the video)
• Board member testimonial and concluding remarks

Download the slides
Watch the full recording

October 26, 2021

• Background and recent updates
• Keynote presentation from Dr. Alice Coombs
• Discussion session

Download the slides
Watch the full recording

September 21, 2020

• Background on CARe
• Panel 1: Reflections from the field
• Panel 2: Addressing CARe barriers
• Closing remarks and question and answer session

Download the slides
Watch the full recording

May 7, 2019

• Welcome (Watch the video)
• Overview of CARe and MACRMI, CARe insurer case simulation (Watch the video)
• Case simulation where standard of care was met (Watch the video)
• Keynote presentation and closing remarks (Watch the video)

Download the slides 

May 15, 2018

• Introduction, first simulation and discussion session (Watch the video)
• Second simulation and discussion session (Watch the video)
• Keynote from Rick Boothman (Watch the video)
• Closing comments (Watch the video)

April 13, 2017

Introductory session

• CARe & MACRMI: The history, background and principles 
• CARe implementation: How to get a program up and running

Download the slides
Watch the video

Main Session

• MACRMI: What’s new 
• Massachusetts pilot study research outcomes
• CARe insurer cases panel 
• CRP patient feedback panel 
• CRPs and the national landscape

Download the slides
Watch part 1, part 2 and part 3 of the video

April 19, 2016

• MACRMI and CARe: What’s new
• CARe interim data snapshot
• Insurer and attorney panel
• Provider panel
• Presentation from Richard Boothman, JD

Download the slides

May 19, 2015
 

• Updates on MACRMI and CARe (Watch the video)
• Risk management panel (Watch the video)
• Resolution panel (Watch the video)

Download the slides

May 22, 2014

• Introduction and MACRMI: History, progress made and new resources (Watch the video)
• CARe interim data snapshot (Watch the video)
• CARe processes and the pilot experience (Watch the video)
• Question and answer session (Watch the video)
• Looking at adverse events from a patient-centered perspective (Watch the video)

Download the slides

April 26, 2013

• Introduction, transforming medical liability in Massachusetts, and pilot site progress (Watch the video)
• Keynote from Jeffrey Driver (Watch the video)
• Patient testimonial and question and answer session (Watch the video)

Download the slides