Patient and Family Advisory Councils bring together patients, family members, and hospital staff to improve the care experience involving those who know it best — the patients.

Massachusetts passed a law in 2008 requiring all acute and rehabilitation hospitals in the state to establish a Patient and Family Advisory Council (PFAC). The legislation remains the only one of its kind in the country. 

In past years, Health Care For All (HCFA) has collected and aggregated annual reports from each hospital to share with the wider community using the template below to collect information and key activities. As of 2023, the responsibility for collecting and sharing PFAC reports has been assumed by the Betsy Lehman Center for Patient Safety. The Center is also planning to revitalize efforts to support PFAC work across the state and will have more information in the coming months on those efforts.

Hospitals are asked to email updated annual reports to by October 1, 2023.


Hospital Contact Information

Contact your local hospital for more information about how to get involved with its Patient Family Advisory Council.

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Get Involved with the Betsy Lehman Center

Let us know if you might like to represent the patient perspective in a future initiative.

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PFACs emerge ready to enhance the patient voice

June 2023 article in Patient Safety Beat about how PFACs are moving from COVID-related conditions to ongoing concerns, including diversity and inclusion.

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