CARe: Facilities

If something unexpected happens during your care, first, talk to your doctor or nurse about the issue. If you cannot get the information you need or if you feel your needs aren’t being met, contact the patient relations department at the facility. The facilities below have implemented CARe programs and will have a process in place for assisting you.

Health care providers that have implemented CARe

Atrius Health (various locations)
Contact patient relations

Baystate Health (various locations)
Contact patient relations

Beth Israel Deaconess Medical Center (Boston)
Contact patient relations

Beth Israel Deaconess Milton (Milton)
Contact patient relations

Beth Israel Deaconess Needham (Needham)
Contact patient relations

Brigham and Women's Hospital (Boston)
Contact patient relations

Cambridge Health Alliance (Cambridge)
Contact patient relations

Newton-Wellesley Hospital (Newton)
Contact patient relations

Sturdy Memorial Hospital (Attleboro)
Contact patient relations

If you were a patient at a facility that has not yet implemented CARe, you can still advocate for yourself and your loved ones if an issue arises.

Get help with a health care issue: Use these resources to report a medical error, address a concern about your care, or resolve common problems with health insurance.
Contact a hospital in Massachusetts: This list includes contact information for the patient relations department at each hospital in the state.