A good first step is to report your concern directly to the facility where you are getting care. Most hospitals have trained staff to work with patient and consumer complaints. Use this list to find the right department at hospitals in Massachusetts. At surgery centers, nursing homes, and all other facility types, contact someone on the management team to voice your concerns. Many organizations have grievance processes for residents and patients to submit complaints, including concerns about unsafe conditions or treatment.
In serious cases, you may feel the need to report an incident or other concern to a state or federal agency. If you are unsure where to begin, contact the Massachusetts Department of Public Health at 1-800-462-5540.
Many state agencies want to know about harmful medical errors and serious concerns for a patient or resident’s well-being. Click the links below for more information about filing complaints against hospitals and other facilities.
Professional boards ensure that all clinicians who treat patients in Massachusetts are competent providers. If you believe a provider was negligent or behaved in an unprofessional way, you may report your concern to a licensing board using the appropriate form:
Other licensed providers:
Acupuncturist / Speech Language Pathologist / Chiropractor / Nutritionist / Genetic Counselor / Mental Health Counselor / Nursing Home Administrator / Occupational Therapist / Optometrist / Perfusionist (operator of a heart-lung machine) / Pharmacy Intern / Pharmacy Technician / Physical Therapist / Physician Assistant / Podiatrist / Psychologist / Rehabilitation Counselor / Respiratory Care Therapist