PFAC resource library

Guide for hospital leadership looking to advance the practice of patient and family-centered care within their organization

Scoping review of barriers and facilitators to PFAC recruitment and engagement, with a focus on enhancing PFAC diversity

Example of PFAC Bylaws

Example of a letter stating PFAC application was not successful

Comprehensive resource on understanding and promoting diversity in PFACs, including specific tips, a diversity action plan, and recruitment examples

Background information on the importance of educating healthcare leaders about patient and family engagement

Guide on how to evaluate the progress of the PFAC through metrics tracking and demonstrate its impact on quality and safety outcomes

Examples of frequently asked questions about patient and family-centered care and patient and family advisors

Series of recorded presentations for PFAC leaders on various topics

Comprehensive guide for hospital and health system leadership with best and promising practices in diagnostic quality and safety, including the role of PFACs in pursuing diagnostic safety and quality improvement

This study highlights the key drivers of effective operations and reinforces the value of patient-centeredness in integrating the patient and family voice into hospital initiatives through PFACs

Comprehensive guide for prospective PFAC members on the role and what to expect

Comprehensive guide to establishing and sustaining a PFAC, including practical guidance, accountability strategies, and downloadable templates for recruitment, confidentiality, agendas, meeting minutes, and more

Examples of an interview guide with questions that can be used to interview patient and family prospective PFAC members

Key learnings and recommendations for leaders who are developing PFACs or are looking for new wisdom from the field 

Toolkit for primary care practices establishing a PFAC, including sample compacts, discussion guides, a healthcare glossary, and acronym definitions

Example of an offer letter to join the PFAC for successful candidates

Actionable guide and framework for hospital leaders on how to engage Patient and Family Advisory Councils to improve quality and safety

Toolkit designed to provide tools and resources that support healthcare leaders and staff looking to partner with patients and families to enhance quality and safety

Example of a compact between patient and family advisors and a healthcare practice or hospital (purpose, roles and responsibilities)

Example of an interview guide with suggested protocol and questions to ask prospective patient and family advisor candidates

Guide on recruiting and orienting patient and family advisors to support care planning, delivery, and evaluation

Toolkit going over the basics of developing and sustaining a PFAC

How-to guide for developing and building a PFAC

The Betsy Lehman Center's fall PFAC forum featuring a presentation from three hospitals about various projects they've implemented

The Betsy Lehman Center's Fall PFAC forum featuring a presentation on effective goal setting from Katie Litterer, Program Manager for Family Partnerships 

The Betsy Lehman Center's Spring PFAC forum featuring presentations on PFACs engaging with hospital leadership and ways to diversity PFAC membership

The Betsy Lehman Center's Spring PFAC forum featuring a presentation on PFAC best practices, including measurement strategies from Dr. Barbara Lewis

The Betsy Lehman Center's Spring PFAC forum featuring lightning round presentations from five organizations' PFAC leaders and members about unique recruitment strategies they've used

Example of a PFAC handbook

Series of videos and one-page resources for onboarding new PFAC members

Example of PFAC planning committee meeting agendas for building a PFAC

Toolkit for hospitals developing PFACs. Includes gantt chart timelines, action plans, worksheets, and examples

Toolkit for hospitals developing PFACs, featuring timelines, checklists, interview and orientation materials, agendas, and guidance on creating mission statements and bylaws

Toolkit that can be tailored to fit your organization, including customizable applications, interview guides, acceptance and regret letters, charters, bylaws, and checklists

Toolkit with practical steps for forming a PFAC. Includes tools, resources, and strategies

Example of an informational flyer about joining a PFAC, with tear-off strips

Worksheet to review ways and provide suggestions for how to recruit patient and family advisors

Toolkit to help hospitals improve the representativeness of PFACs, create a welcoming environment, and engage patient and family advisors in health equity work

Example of a patient and family advisory application form

Example of a patient and family advisory application form

Example of an informational flyer about becoming a patient and family advisor

Example of an informational flyer about becoming a patient and family advisor

Guidebook that highlights opportunities for action in six key areas to help hospitals strengthen the diversity of PFACs and the role of PFAs in DEI initiatives

Article describing the importance of measuring program impacts to demonstrate the value of a PFAC

Step by step guide for building a PFAC

Toolkit that identifies and promotes strategies to recruit and retain diverse representation in PFACs

Example of a timeline of activities when preparing to launch a PFAC

List of characteristics and tips for how to be an effective PFAC member

Article on training PFAC members to tell their stories effectively

Guide to help hospitals implement and develop effective partnerships with patients and family members, with samples of brochures, interview guides, handouts, presentations, confidentiality statements, and more