Upcoming Forums
Patient and Family Advisory Councils: Winning Strategies and Best Practices - Virtual
Tuesday, May 20, 2025, 5:00 - 6:15 p.m.
Join PFACs across Massachusetts for a presentation about how to support PFAC members, increase executive sponsorship, recruit members, and make the most of your PFAC meetings. The forum will highlight the value of data and measurement and will include time for questions and discussion. The Betsy Lehman Center will also preview the new PFAC annual form and submission process.
Register here
Past Forums
PFAC Fall Forum 2024
- Introduction
Barbara Fain, Executive Director, Betsy Lehman Center - Welcome survey
Jacqueline Afranie, Senior Program Manager, Betsy Lehman Center - Southcoast Health cares about my diabetes
Lindsay Dowd, Southcoast Physicians Group and Yinka Oluwole, PFAC co-chair - Quality and improvement retreat at BIDMC
Laura Dickman, Program Leader, Patient and Family Engagement, and Patient Expert, Kimberlee Perry, Patient Expert - Patient safety structural measure, domain 5 overview
M.E. Malone, Deputy Director, Betsy Lehman Center - Cooley Dickinson Hospital
Cynthia Suopis, former. PFAC co-chair and current board of trustee member, and Lisa Ekus, current PFAC co-chair - Thank you
M.E. Malone and Jacqueline Afranie
Download the slides
Watch the full recording
PFAC Spring Forum 2024
- Welcome
- Engaging with leadership
Michael Gustafson, M.D., CEO, Schwartz Center for Compassionate Healthcare; and Monique Manna, Member, UMass-Memorial Medical Center PFAC - Diversifying PFAC membership
Pam Dardess, Vice President, Strategic Initiatives & Operations, Institute for Patient for Patient- and Family-Centered Care - Breakout room - Diversifying membership (watch video)
- Breakout room - Engaging leadership (watch video)
- Closing remarks
Download the slides
Watch the full recording
