COVID-19 Safety News Briefs

In response to the COVID-19 pandemic, the Betsy Lehman Center is publishing timely email newsletters with updates from across the state and resources to help you provide safe, quality care during this difficult time.

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July 2, 2020

Advocating for those hit hardest by the pandemic: nursing home residents
Penny Shaw represents nursing home residents on a commission appointed by the U.S. Centers for Medicare & Medicaid Services.

Analyzing COVID-related patient safety events in hospitals
A recent analysis offers learnings for acute care hospital leaders to better understand factors that may contribute to COVID-related adverse events.

Prompting conversations about serious illness wishes in the context of COVID-19
Toolkit helps care teams have timely, meaningful conversations about what quality care and quality of life may mean to patients.

Guidance for kidney transplantation during COVID-19
Clinicians from the MGH Transplant Center discuss the pandemic's impact on transplant surgeries.


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June 16, 2020

A new framework to address diagnostic error during COVID-19
Patient safety experts Tejal Gandhi, M.D., and Hardeep Singh, M.D., have created a simple but comprehensive framework for understanding diagnostic error in the context of COVID-19.

Learning from COVID: Teamwork within and beyond the hospital
Many hospitals are examining changes made in response to the spring surge of COVID-19 patients and asking: What safety and other practices should we keep?


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June 4, 2020

Leveraging a bilingual clinical workforce for COVID-19 patients
How Mass General Brigham (formerly Partners HealthCare) prioritized multilingual communication when preparing for the surge of COVID-19 patients.

Nursing homes in national conversation about COVID-19 challenges
Every weekday at noon ET, staff members and administrators at long-term care facilities across the country are gathering in a brief “huddle” to discuss common clinical and operational issues.

Human factors and patient safety during the pandemic
Human factors principles, increasingly applied to patient safety work, offer insight that may help you mitigate risks associated with pandemic-related workforce challenges.


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May 27, 2020

Tactical approaches to rapid-cycle change and conflicting guidelines for COVID-19
Insights from Dr. Kimi Kobayashi of UMass Memorial Medical Center, Dr. Randi Berkowitz of Lowell Community Health Center and Kim Hollon of Signature Healthcare.

Lessons from COVID-19: A free virtual conference from “Risky Business”
The organizers of Risky Business will host a 3-hour virtual event next week to talk about the intersection of science, medicine, technology and people in the safe delivery of care.

COVID-19 information for home care workforce
The Safe Home Care and Sustainable Hospitals Program at the University of Massachusetts-Lowell offers fact sheets and links to other home care resources.

Helping dialysis and transplant patients safely continue care
In a virtual town hall last week, four speakers offered information to help people with kidney disease navigate their logistics and concerns during the pandemic.


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May 15, 2020

Telehealth is here to stay. Three leaders talk about quality and safety of virtual visits
Insights from Dr. Joseph Kvedar of Partners Healthcare, Barbra Rabson of Massachusetts Health Quality Partners and Frank Federico of the Institute for Healthcare Improvement.

Turning to non-traditional suppliers of PPE during COVID-19
Two national organizations are working together to connect health care providers with new sources for the personal protective equipment they need.

Infection control doesn’t have to hide your smile from your patients
Staff at Brigham and Women's Hospital oncology wear large button photos to ease anxiety of cancer treatment.


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May 9, 2020

Clinicians collaborating in new ways bring families into critical moments by video
South Shore Hospital's clinicians temporarily displaced from their usual work by COVID-19 are helping their colleagues use video to keep families involved with patients and care teams.

Virtual Town Hall next week: Your kidney care during COVID-19
On Friday, May 15 at noon, we are hosting a virtual conversation for patients who rely on kidney dialysis and are concerned about their health and safety during the pandemic.

Verbal consent for MOLST now allowed in Massachusetts
A recent change allows for verbal consent to complete or revise a MOLST form when in-person consent is not possible.


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May 1, 2020

Circle Up: New approach to briefings for clinical teams
Boston’s Center for Medical Simulation designed a new framework after recognizing early on that clinical teams would need something more than grit and determination to safely care for patients under the stresses of COVID-19.

Not just for meetings … Use Zoom for in-house videos on COVID-19
Popular online meeting platforms, such as Zoom, are proving a quick, inexpensive way to communicate new protocols and policies.


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April 25, 2020

Drop-in sessions offer ED staff a meaningful chance to connect
Read more about the ED drop-in sessions at Newton-Wellesley in our interview with Kathy Reda.

New to telehealth? Five tips for meeting with patients by video
Here are a few things to think about as you develop your “webside manner” and smooth the transition to telehealth for your patients.

Boost COVID19 health literacy with materials in 35 languages
Visit the COVID-19 health literacy project and select materials in the languages appropriate for your patient population.


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April 18, 2020

Re-configuring a patient call center ... fast
Like other outpatient health services, Atrius Health needed to quickly reimagine its day-to-day operations for COVID-19. Dr. Thomas Isaac explains how his team responded.

Virtual town halls help colleagues connect
The Betsy Lehman Center is facilitating virtual town halls to connect providers who want to share challenges and new approaches to delivering safe, quality care during the pandemic.

Support resources for managers, clinicians and staff
In addition to heightened risk of physical illness, clinicians and staff on the front lines of patient care also may be coping with stress and anxiety.


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April 11, 2020

Virtual town halls on pregnancy and COVID-19, Tuesdays at noon
We are co-hosting a series of virtual town halls to share challenges and innovations in perinatal care during the pandemic.

COVID-19 Information for Massachusetts Medical Office Practices
This new publication synthesizes up-to-date recommendations and tools from state and federal authorities that are of particular relevance to those who practice or work in physicians’ offices.

New to Twitter? Keep up with the latest on COVID-19
During the pandemic, many are using Twitter to monitor late-breaking news, disseminate lessons learned, find training tools, and connect with others at a time of high stress.

Donning and doffing PPE safely
Due to potential exposure to COVID-19, more health care workers are asked to wear personal protective equipment in a wider variety of settings than ever before.


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