Medical error and unexpected outcomes affect tens of thousands of Massachusetts patients and families each year. The Betsy Lehman Center selects and train volunteers to serve as peer supporters so they can help others cope with difficult feelings in the aftermath of these traumatic events.

To be eligible

Candidates should be a:

• previous or current patient who has experienced a medical error and/or an unanticipated outcome, OR
• family member whose loved one has experienced a medical error and/or unanticipated outcome

An “unanticipated outcome” is any outcome, whether from medical error or not, that differs significantly from the desired outcome of care.

Responsibilities of a peer supporter

• Complete four to five hours of training provided by the Betsy Lehman Center
• Demonstrate commitment to share experiences and knowledge with others
• Be available to speak by phone or in person with at least two and no more than three patients or family members each year
• Participate in quarterly meetings for peer supporters

Interested in participating?

If you are interested in becoming a peer supporter, please complete the interest form available here. The next step will be an interview with Betsy Lehman Center staff. For more information, contact the peer support team using the information below.