Report cover

Difficult events in patient care impact all staff,
but support from peers can help

New survey data add to the growing evidence that talking to a peer helps alleviate the detrimental stresses that clinicians and staff experience after involvement with a difficult event in patient care.

The data, collected from select units such as intensive care and emergency departments in seven hospitals across the state, also showed that nearly 1-in-2 health care personnel experienced at least one difficult event in a 12-month period, with some reporting four or more such events. Personnel included not just doctors and nurses, but other clinical and non-clinical staff such as members of administrative, transport, security, and other teams.

The pilot peer support program initiative is part of a larger effort by the Betsy Lehman Center to address the emotional needs of health care professionals, staff, patients, and families.