Resources |
Things to consider |
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Peer support research library RESEARCHA comprehensive literature review of articles and studies on emotional impact to clinicians following adverse events and medical errors. Access the research library |
For those who need the data, this is the list you want. |
Clinician support: Five years lessons learned RESEARCH STORYThe forYOU Team from the University of Missouri shares successes and challenges from their five-year journey creating a support program for second victims. Read the article |
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Improving patient safety: The intersection of safety culture, clinician and staff support, and patient safety organizations RESEARCH TOOLThis white paper released in September 2015 from the Center for Patient Safety discusses opportunities to implement and integrate Clinician Support Intervention Programs through PSO participation. Read the white paper |
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Second victim support: Implications for patient safety attitudes and perceptions RESEARCHSue Scott, Ph.D., R.N., C.P.P.S., studies the link between second victim support and its influence on the overall culture of patient safety at the University of Missouri Health Care. Learn more |
This word cloud, developed from Dr. Scott's research, is a powerful visual of what second victims say they feel and need. |
The emotional impact of medical error involvement on physicians: A call for leadership and organisational accountability RESEARCHThis report from the Swiss Patient Safety Foundation concludes that, given the significant effect of medical errors on physicians’ well-being and performance, health care institutions must provide staff with systems of support. Read the report |
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When things go wrong RESEARCHThis consensus paper of the Harvard-affiliated hospitals proposes full disclosure to patients when adverse events occur, and recognizes the need to provide support to clinicians when these events happen. Read the paper |
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Getting boards on board: Engaging governing boards in quality and safety TOOLThis how-to guide recommends that boards of trustees in all hospitals undertake six key activities to improve quality and reduce harm. Read the guide |
Use this and the tools below to influence leadership and others within the institution. |
Integrated disclosure model TOOLAn integrated model for handling incidents and adverse events from Albert Wu, M.D., co-founder of RISE Peer Responder Training at John Hopkins Medicine. Use the tool |
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Making the case to leadership TOOL STORYJames Conway was a health care governance and leadership expert. Read his editorial and download his presentation to leadership about supporting clinicians and staff.
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These highlight the cost of not providing support. |
Safe practices for better healthcare TOOLThese safe practices can be universally applied in all clinical care settings in order to reduce the risk of error and harm for patients. Safe practice #8 focuses on caring for caregivers. Read the report |
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Standards for hospital leadership TOOLThe Joint Commission's leadership chapter includes the importance of making support systems available for staff who have been involved in an adverse event. Read the chapter | |
Leadership talking points TOOLKey talking points for leadership about the purpose of peer support and process for implementing a program in an ambulatory setting. Read the talking points | |
Anthony Whittemore talks about clinician support STORYAnthony Whittemore, M.D., is the former CMO of the Brigham and Women's Hospital in Boston. Watch part one and part two of his talk highlighting the journey at his hospital for supporting clinicians and their peer support program. | |
“Healing the Healer” documentary STORYThis dramatic film from CRICO exposes the painful impact on clinicians when patient care goes awry, along with support programs being implemented to help them cope. Watch the video |
Play the 20-minute film at a grandrounds to get the conversation started. |