Learning and improvement opportunities

Every program should include a feedback loop for continuous learning and improvement

Resources	Things to Consider
Post-training survey tool Survey peer supporters after each training to learn what is working and what needs to be improved. Download the survey
Example tracking forms tool Tracking encounters form, University of Missouri Health System Tracking encounters QR code and sample form, Betsy Lehman Center/North Shore Medical Center	Track peer support interactions so you know who you are reaching and how you are reaching them. Consider why you aren’t reaching some people and make adjustments as needed.
Example peer supporter meeting update tool This meeting agenda and presentation for peer supporters at Southcoast Health includes opportunities for discussions and feedback. Download presentation	Every meeting with peer supporters is an opportunity to get feedback.
Patient safety culture surveys TOOL These surveys from the Agency for Healthcare Research and Quality (AHRQ) are just a few of many available for use. They are reliable and free to the public. Survey for Hospitals Survey for Medical Offices Survey for Ambulatory Surgery Centers Survey for Community Pharmacies Survey for Nursing Homes	You may want to add your own questions to these surveys. The University of Missouri Health Systems added these to get a baseline on support for staff.