Peer support research library 
A comprehensive literature review of studies related to clinician well-being, the effect of adverse events, and the impact of peer support. Access the research library
Disclosure and apology: What's missing? 
Physicians, nurses, risk managers, patient safety officers and others share experiences and better practices. Read the report
Respectful management of serious clinical adverse eventsRESEARCH 
This white paper from the Institute for Healthcare Improvement (IHI) introduces an approach designed to support two processes: the proactive plan for managing serious clinical adverse events, and the reactive emergency response of an organization that has no such plan. Read the white paper
The natural history of recovery for the healthcare provider "second victim" after adverse patient events
An article on the emotional impact that an adverse medical event has on a clinician or staff member. Read the article
Difficult events in patient care impact all staff, but support from peers can help
Survey data confirms the efficacy of peer-to-peer conversations as a buffer against the impacts of difficult events in patient care. Read the report
Providing just-in-time support
Tips for anyone who needs to support a colleague. Read more
Leadership in tragedy: Supporting staff especially those closest to the patient and family
James Conway from the Harvard School of Public Health has put together a powerful slide deck for anyone within an organization to make the case to leadership for needed clinician support services. Download the slides
“Healing the Healer” documentary
This dramatic film from CRICO exposes the painful impact on clinicians when patient care goes awry, along with support programs being implemented to help them cope. Watch the video
The MITSS story
After experiencing an adverse event that almost took her life, Linda Kenney founded Medically Induced Trauma Support Services (MITSS), which eventually became a part of the Betsy Lehman Center for Patient Safety. Watch the video
Doctors make mistakes. Can we talk about that?
Physician Brian Goldman says medicine's culture of denial keeps doctors from talking about mistakes or using them to learn and improve. Watch the TEDx talk