Things to Consider
Annotated bibliography: Impact of adverse events on caregivers RESEARCH
This is a comprehensive literature review of articles and studies on emotional impact to clinicians following adverse events and medical errors. Download the bibliography
For those who need the data, this is the list you want.
Disclosure and apology: What's missing? RESEARCH STORY
This report was developed as a result of a day-long learning event at which physicians, nurses, risk managers, patient safety officers and others gathered to share experiences and better practices. Read the report
Respectful management of serious clinical adverse events RESEARCH TOOL
This white paper from the Institute for Healthcare Improvement (IHI) introduces an approach designed to support two processes: the proactive plan for managing serious clinical adverse events, and the reactive emergency response of an organization that has no such plan. Read the white paper
This is a great resource to help organizations think about responses following an adverse event.
The natural history of recovery for the healthcare provider "second victim" after adverse patient events RESEARCH
This article helps readers understand the emotional impact that an adverse medical event has on a clinician or staff member. Read the article
A must-read for peer supporters and a great resource to give to peers needing support.
Difficult events in patient care impact all staff, but support from peers can help RESEARCH
Survey data from the Betsy Lehman Center confirms the use and efficacy of peer-to-peer conversations as a buffer against emotional and physical impacts stemming from difficult events in patient care. Read the report
Providing just-in-time support TOOL
Tips for anyone who needs to support a colleague. Read more
Leadership in tragedy: Supporting staff especially those closest to the patient and family STORY TOOL
James Conway from the Harvard School of Public Health has put together a powerful slide deck for anyone within an organization to make the case to leadership for needed clinician support services. Download the slides
“Healing the healer” documentary STORY
This dramatic film from CRICO exposes the painful impact on clinicians when patient care goes awry, along with support programs being implemented to help them cope.
Play the 20-minute film at a grandrounds to get the conversation started. It is heavily physician-focused. The 2-minute clip is free and useful for shorter presentations.
The MITSS story STORY
This video tells the powerful story of an adverse event that almost took a patient's life. The event led Linda Kenney to start Medically Induced Trauma Support Services (MITSS), which eventually became a part of the Betsy Lehman Center for Patient Safety. Watch the video
Doctors make mistakes. Can we talk about that? STORY
Every doctor makes mistakes. But, says physician Brian Goldman, medicine's culture of denial (and shame) keeps doctors from talking about those mistakes, or using them to learn and improve. Watch the TED talk