Organizational Awareness Blue

Awareness of the impact of medical errors and/or adverse events to clinicians and staff is critical

Go back: Clinician and Staff Peer Support Toolkit



Things to consider

Peer support research library  RESEARCH

A comprehensive literature review of articles and studies on emotional impact to clinicians following adverse events and medical errors. Access the research library

For those who need the data, this is the list you want.

Disclosure and apology: What's missing?  RESEARCH STORY

This report was developed as a result of a day-long learning event at which physicians, nurses, risk managers, patient safety officers and others gathered to share experiences and better practices. Read the report

Respectful management of serious clinical adverse events  RESEARCH TOOL

This white paper from the Institute for Healthcare Improvement (IHI) introduces an approach designed to support two processes: the proactive plan for managing serious clinical adverse events, and the reactive emergency response of an organization that has no such plan. Read the white paper

This is a great resource to help organizations think about responses following an adverse event.

The natural history of recovery for the healthcare provider "second victim" after adverse patient events  RESEARCH

This article helps readers understand the emotional impact that an adverse medical event has on a clinician or staff member. Read the article

A must-read for peer supporters and a great resource to give to peers needing support.

Difficult events in patient care impact all staff, but support from peers can help  RESEARCH

Survey data from the Betsy Lehman Center confirms the use and efficacy of peer-to-peer conversations as a buffer against emotional and physical impacts stemming from difficult events in patient care. Read the report

Providing just-in-time support  TOOL

Tips for anyone who needs to support a colleague. Read more

Leadership in tragedy: Supporting staff especially those closest to the patient and family  STORY TOOL

James Conway from the Harvard School of Public Health has put together a powerful slide deck for anyone within an organization to make the case to leadership for needed clinician support services. Download the slides

“Healing the Healer” documentary  STORY

This dramatic film from CRICO exposes the painful impact on clinicians when patient care goes awry, along with support programs being implemented to help them cope. Watch the video

Play the 20-minute film at a grandrounds to get the conversation started.

The MITSS story  STORY

This video tells the powerful story of an adverse event that almost took a patient's life. The event led Linda Kenney to start Medically Induced Trauma Support Services (MITSS), which eventually became a part of the Betsy Lehman Center for Patient Safety. Watch the video

Doctors make mistakes. Can we talk about that?  STORY

Every doctor makes mistakes. But, says physician Brian Goldman, medicine's culture of denial (and shame) keeps doctors from talking about those mistakes, or using them to learn and improve. Watch the TEDx talk