Resources

Things to Consider

Examples of peer support policies and procedures  tool

Hospitals

• Guidelines and activation protocol, Milford Regional Medical Center
• Activation protocol, University of Missouri Health System
• Peer support policy, University of Missouri Health System
• Tracking encounters form, University of Missouri Health System
• Tracking encounters QR code and sample form, Betsy Lehman Center/North Shore Medical Center

Ambulatory care

• Claims department template, Experix
• Provider support triage tool, Experix
• Basic event analysis, Washington University Physicians

Examples of peer support programs  tool

• forYOU Team, University of Missouri Health System
• Office of Clinician Support, Boston Children’s Hospital
• Peer support, Beth Israel Deaconess Medical Center
• RISE (Resilience In Stressful Events), Johns Hopkins Hospital
  • Watch the video: Peer Support for Caregivers in Distress

Where will the support program be anchored? Use these examples from several organizations to help guide your decision.

Respectful management of serious clinical adverse events  research  tool

• This white paper introduces an overall approach to supporting two processes: (1) a proactive plan for managing serious adverse events, and (2) a reactive emergency response of an organization that has no such plan.
• Slides 26-36 from this presentation distills learning about crisis management from other organizations' experiences, the literature, and experts in this field.

There should be a written crisis communication plan that all staff have been educated on that can be accessed at anytime.

High risk scenarios for peer support  tool

There are many different types of clinical events which can evoke a peer support response. This list should be modified for each institution as necessary. Download the list

Second victim response  tool

From immediate accident response to getting support and moving on, here are the stages many clinicians go through and how to respond to them, from the University of Missouri forYOU Team. Download this tool

Three-tier model of support  tool

Explore the levels of support and who to go to for help using this pyramid model from the University of Missouri forYOU team. Download this tool