Policies blue

Develop a standardized response to adverse events in your organization

Go back: Clinician and Staff Peer Support Toolkit



Things to consider

Examples of peer support policies and procedures  tool


Ambulatory care

Examples of peer support programs  TOOL

Where will the support program be anchored? Use these examples from several organizations to help guide your decision.

Respectful management of serious clinical adverse events  RESEARCH TOOL

This white paper from the Institute for Healthcare Improvement (IHI) introduces an approach designed to support two processes: the proactive plan for managing serious clinical adverse events, and the reactive emergency response of an organization that has no such plan. Read the white paper

There should be a written crisis communication plan that all staff have been educated on that can be accessed at anytime.

High risk scenarios for peer support  tool

There are many different types of clinical events which can evoke a peer support response. This list should be modified for each institution as necessary. Download the list

Second victim response  tool

From immediate accident response to getting support and moving on, here are the stages many clinicians go through and how to respond to them, from the University of Missouri forYOU Team. Download this tool

Three-tier model of support  tool

Explore the levels of support and who to go to for help using this pyramid model from the University of Missouri forYOU team. Download this tool