Betsy Lehman Center | Policies, procedures and practices

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Develop a standardized response to adverse events in your organization

Go back: Clinician and Staff Peer Support Toolkit

Resources	Things to consider
Examples of peer support policies and procedures tool Hospitals Guidelines and activation protocol, Milford Regional Medical Center Activation protocol, University of Missouri Health System Peer support policy, University of Missouri Health System Tracking encounters form, University of Missouri Health System Tracking encounters QR code and sample form, Betsy Lehman Center/North Shore Medical Center Ambulatory care Claims department template, Experix Provider support triage tool, Experix Basic event analysis, Washington University Physicians
Examples of peer support programs TOOL forYOU Team, University of Missouri Health System Office of Clinician Support, Boston Children’s Hospital Peer support, Beth Israel Deaconess Medical Center RISE (Resilience In Stressful Events), Johns Hopkins Hospital Watch the video: Peer Support for Caregivers in Distress	Where will the support program be anchored? Use these examples from several organizations to help guide your decision.
Respectful management of serious clinical adverse events RESEARCH TOOL This white paper from the Institute for Healthcare Improvement (IHI) introduces an approach designed to support two processes: the proactive plan for managing serious clinical adverse events, and the reactive emergency response of an organization that has no such plan. Read the white paper	There should be a written crisis communication plan that all staff have been educated on that can be accessed at anytime.
High risk scenarios for peer support tool There are many different types of clinical events which can evoke a peer support response. This list should be modified for each institution as necessary. Download the list
Second victim response tool From immediate accident response to getting support and moving on, here are the stages many clinicians go through and how to respond to them, from the University of Missouri forYOU Team. Download this tool
Three-tier model of support tool Explore the levels of support and who to go to for help using this pyramid model from the University of Missouri forYOU team. Download this tool