Things to Consider
Clinician support: Five years lessons learned Research STORY
The forYOU Team from the University of Missouri shares successes and challenges from their five-year journey creating a peer support program. Read the article
Patient safety culture RESEARCH
This chapter from The Joint Commission's Comprehensive Accreditation Manual helps educate hospitals about the importance and structure of an integrated patient safety system. Read the chapter
This is from The Joint Commission's Comprehensive Accreditation Manual for Hospitals. For information specific to other health care settings, click here.
Second victim support: Implications for patient safety attitudes and perceptions RESEARCH
This study looks at the link between clinician and staff support and its influence on an organization's overall culture of patient safety. Read the study
Getting boards on board: Engaging governing boards in quality and safety TOOL
This how-to guide recommends that boards of trustees in all hospitals undertake six key governance leadership activities to improve quality and reduce harm in their hospitals. Read the guide
Patient safety culture surveys TOOL
These surveys from the Agency for Healthcare Research and Quality (AHRQ) are just a few of many available for use. They are reliable and free to the public.
You may want to add your own questions to these surveys. The University of Missouri Health Systems added these to get a baseline on support for staff.
From tears to transparency: The Lewis Blackman story STORY
Lewis Blackman was a 15-year-old boy who died 4 days after having surgery to correct a congenital deformity of the chest. The story of his death serves as a reminder that quality and safety are not abstract ideals, but rather tangible goals designed to prevent tragedies like the one experienced by Lewis Blackman's family. Watch the video
Doctors make mistakes. Can we talk about that? STORY
Every doctor makes mistakes. But, says physician Brian Goldman, medicine's culture of denial (and shame) keeps doctors from talking about those mistakes, or using them to learn and improve. Watch the TED talk