Safety Culture Blue

Building a culture of safety is essential for any successful staff support program

Go back: Clinician and Staff Peer Support Toolkit



Things to consider

Clinician support: Five years lessons learned  Research STORY

The forYOU Team from the University of Missouri shares successes and challenges from their five-year journey creating a peer support program. Read the article

Patient safety culture  RESEARCH

This chapter from The Joint Commission's Comprehensive Accreditation Manual helps educate hospitals about the importance and structure of an integrated patient safety system. Read the chapter

This is from the Comprehensive Accreditation Manual for Hospitals. For information specific to other health care settings, click here.

Second victim support: Implications for patient safety attitudes and perceptions  RESEARCH

This study looks at the link between clinician and staff support and its influence on an organization's overall culture of patient safety. Read the study

Getting boards on board: Engaging governing boards in quality and safety  TOOL

This how-to guide recommends that boards of trustees in all hospitals undertake six key governance leadership activities to improve quality and reduce harm in their hospitals. Read the guide

Patient safety culture surveys  TOOL

These surveys from the Agency for Healthcare Research and Quality (AHRQ) are just a few of many available for use. They are reliable and free to the public.

You may want to add your own questions to these surveys. The University of Missouri Health Systems added these to get a baseline on support for staff.

From tears to transparency: The Lewis Blackman story  STORY

Lewis Blackman was a 15-year-old boy who died four days after having surgery to correct a congenital deformity of the chest. The story serves as a reminder that quality and safety are not abstract ideals, but rather tangible goals designed to prevent tragedies like the one experienced by Blackman's family. Watch the video

Doctors make mistakes. Can we talk about that?  STORY

Every doctor makes mistakes. But, says physician Brian Goldman, medicine's culture of denial (and shame) keeps doctors from talking about those mistakes, or using them to learn and improve. Watch the TEDx talk