Betsy Lehman Center | Train peer supporters

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Use these materials to train new staff supporters

Go back: Clinician and Staff Peer Support Toolkit

Resources	Things to consider
Quick reference guide tool The Betsy Lehman Center created this guide with listening skills, self care ideas, information about common reactions to trauma, and more. Download the guide
Items to include in a peer supporter toolbox tool Clear, concise peer support policy and guidelines forYOU Team Policy, University of Missouri Health System Guidelines and activation protocol, Milford Regional Medical Center Recommended supports for referral (if necessary) Guide to support services, Massachusetts General Hospital Peer supporter resources card, Beth Israel Deaconess Medical Center Referrals and other key information, South Shore Health Active listening techniques Listening skills worksheet, Betsy Lehman Center BASER tool, Betsy Lehman Center Do's and don'ts of listening, Betsy Lehman Center Stages of response Second victim trajectory, University of Missouri Health System SAFER-R model of crisis intervention, George S. Everly, Jr., Ph.D.	Create a toolbox for peer supporters and make it available in a secure place online so they can reference it at any time. Be sure to include a list of other peer supporters and staff with contact information.
Example training workshop agendas tool Agenda for in-person training, Betsy Lehman Center Agenda for virtual training, Betsy Lehman Center Orientation agenda, University of Missouri Health System Training day topics, University of Missouri Health System
Sample training presentation tool This presentation includes an overview of the program, data on clinician peer support, basic peer support skills, and practice scenarios. Download PowerPoint slides
Brief history of clinician support and "second victim" tool Stephen D. Pratt, M.D., gives a presentation during virtual peer support training about the science and history of clinician peer support programs. Watch the video
In-person training seating arrangement tool When possible during in-person training sessions, avoid seating supervisors at the same table as their staff. This will help encourage honest and open conversations. View example seating arrangement
Post-training survey tool Create a short survey to get feedback for improvements on your training, or to test participants’ knowledge of the materials covered. Download the sample survey
Training videos tool These videos walk you through the steps of a peer support interaction, from introducing yourself as a peer supporter to talking about the event and offering coping strategies. Watch the videos
Supporting clinicians immediately after an event TOOL These videos show the impact of support for clinicians prior to communication following an adverse event or medical error. Disclosure with no support: communication after a bad outcome with no support Disclosure with support: a physician gets support and guidance prior to communicating with a family member following a bad outcome	It’s important to provide support to the clinician prior to initial communication with the patient and family about what may have happened.