Training blue

Use these materials to train new staff supporters

Go back: Clinician and Staff Peer Support Toolkit



Things to consider

Quick reference guide  tool

The Betsy Lehman Center created this guide with listening skills, self care ideas, information about common reactions to trauma, and more. Download the guide

Items to include in a peer supporter toolbox  tool

Clear, concise peer support policy and guidelines

Recommended supports for referral (if necessary)

Active listening techniques

Stages of response

Create a toolbox for peer supporters and make it available in a secure place online so they can reference it at any time. Be sure to include a list of other peer supporters and staff with contact information.

Example training workshop agendas  tool

Sample training presentation  tool

This presentation includes an overview of the program, data on clinician peer support, basic peer support skills, and practice scenarios. Download PowerPoint slides

Brief history of clinician support and "second victim"  tool

Stephen D. Pratt, M.D., gives a presentation during virtual peer support training about the science and history of clinician peer support programs. Watch the video

In-person training seating arrangement  tool

When possible during in-person training sessions, avoid seating supervisors at the same table as their staff. This will help encourage honest and open conversations. View example seating arrangement

Post-training survey  tool

Create a short survey to get feedback for improvements on your training, or to test participants’ knowledge of the materials covered. Download the sample survey

Training videos  tool

These videos walk you through the steps of a peer support interaction, from introducing yourself as a peer supporter to talking about the event and offering coping strategies. Watch the videos

Supporting clinicians immediately after an event  TOOL

These videos show the impact of support for clinicians prior to communication following an adverse event or medical error. 

It’s important to provide support to the clinician prior to initial communication with the patient and family about what may have happened.