Quick reference guide 
The Betsy Lehman Center created this guide with listening skills, information about common reactions to trauma, and more. Download the guide
Items to include in a peer supporter toolbox
Clear, concise peer support policy and guidelines
- forYOU Team Policy, University of Missouri Health System
- Guidelines and activation protocol, Milford Regional Medical Center
Recommended supports for referral (if necessary)
- Guide to support services, Massachusetts General Hospital
- Peer supporter resources card, Beth Israel Deaconess Medical Center
- Referrals and other key information, South Shore Health
Active listening techniques
- Listening skills worksheet, Betsy Lehman Center
- BASER tool, Betsy Lehman Center
- Do's and don'ts of listening, Betsy Lehman Center
Stages of response
- Second victim trajectory, University of Missouri Health System
- SAFER-R model of crisis intervention, George S. Everly, Jr., Ph.D.
Example training workshop agendas
- Agenda for in-person training, Betsy Lehman Center
- Agenda for virtual training, Betsy Lehman Center
- Orientation agenda, University of Missouri Health System
- Training day topics, University of Missouri Health System
Sample training presentation
This presentation includes an overview of the program, data on clinician peer support, basic peer support skills, and practice scenarios. Download PowerPoint slides
Brief history of clinician support and "second victim"
Stephen D. Pratt, M.D., gives a presentation during virtual peer support training about the science and history of clinician peer support programs. Watch the video
In-person training seating arrangement
When possible during in-person training sessions, avoid seating supervisors at the same table as their staff. This will help encourage honest and open conversations. View example seating arrangement
Post-training survey
Create a short survey to get feedback for improvements on your training, or to test participants’ knowledge of the materials covered. Download the sample survey
Training videos
These videos walk you through the steps of a peer support interaction, from introducing yourself as a peer supporter to talking about the event and offering coping strategies. Watch the videos
Supporting clinicians immediately after an event
These videos show the impact of support for clinicians prior to communication following an adverse event or medical error.
- Disclosure with no support: communication after a bad outcome with no support
- Disclosure with support: a physician gets support and guidance prior to communicating with a family member following a bad outcome