CARe stands for Communication, Apology and Resolution. Using this approach, patients who are harmed during medical care are given a full explanation about what happened, an apology for avoidable injuries, and fair compensation when appropriate. A key part of the CARe process is an investigation into what led to the event and a commitment from the health care organization to implement policies to prevent it from happening again when possible.
This model was developed as an alternative to litigation. It helps alleviate distrust of the health care system experienced by many patients and families pursuing malpractice claims, as well as loss of confidence in the justice system by clinicians and staff.