By Diane W. Shannon, M.D., M.P.H.
Health care organizations are moving to address clinician burnout with a real sense of urgency. It is now commonly accepted that burnout is widespread among health care professionals and has serious repercussions for patient safety and the quality of care. A report released last week by several major Massachusetts health care organizations labeled the situation “a public health crisis” and warned about the adverse impact “on the health and well-being of the American public.”
And though there is currently little evidence about how to effectively tackle the problem, the experience of hospitals and physician practices with various initiatives – and the lessons learned – provide a roadmap for beginning to address a crisis that is having a profound effect on the health care system.
While the term “burnout” is often used informally to indicate fatigue or boredom, it has beenas including three components: emotional exhaustion, depersonalization, and inefficacy, or a low sense of personal accomplishment in one’s work.