Opening remarks

Kevin Churchwell, M.D., President and Chief Executive Officer, Boston Children’s Hospital

Leadership in a prolonged crisis

Lieutenant Colonel Susan M. Gannon, United States Army Reserves

When COVID hits home: My family, my community

Liz Miranda, Massachusetts State Representative, 5th Suffolk District

The public is watching: A look inside the NFL during COVID-19

Josh McDaniels, Offensive Coordinator and Quarterback Coach, New England Patriots

Time for change: Framing to move minds

Nat Kendall-Taylor, Ph.D., Chief Executive Officer FrameWorks Institute

Underscoring the “human” in human factors

Patricia Trbovich, Ph.D., Patient Safety and Quality Improvement North York General Hospital

Advancing racial justice and equity through quality and safety: 5 key drivers

Karthik Sivashanker, M.D., Medical Director for Quality, Safety and Equity at Brigham and Women’s Hospital and Vice President, American Medical Association

Moving forward: An interview with Don Berwick

Donald M. Berwick, M.D., President Emeritus, Institute for Healthcare Improvement