Opening remarks

Kevin Churchwell, M.D., President and Chief Executive Officer, Boston Children’s Hospital


Leadership in a prolonged crisis

Lieutenant Colonel Susan M. Gannon, United States Army Reserves


When COVID hits home: My family, my community

Liz Miranda, Massachusetts State Representative, 5th Suffolk District


The public is watching: A look inside the NFL during COVID-19

Josh McDaniels, Offensive Coordinator and Quarterback Coach, New England Patriots


Time for change: Framing to move minds

Nat Kendall-Taylor, Ph.D., Chief Executive Officer FrameWorks Institute


Underscoring the “human” in human factors

Patricia Trbovich, Ph.D., Patient Safety and Quality Improvement North York General Hospital


Advancing racial justice and equity through quality and safety: 5 key drivers

Karthik Sivashanker, M.D., Medical Director for Quality, Safety and Equity at Brigham and Women’s Hospital and Vice President, American Medical Association


Moving forward: An interview with Don Berwick

Donald M. Berwick, M.D., President Emeritus, Institute for Healthcare Improvement