Opening remarks
Kevin Churchwell, M.D., President and Chief Executive Officer, Boston Children’s Hospital
Leadership in a prolonged crisis
Lieutenant Colonel Susan M. Gannon, United States Army Reserves
When COVID hits home: My family, my community
Liz Miranda, Massachusetts State Representative, 5th Suffolk District
The public is watching: A look inside the NFL during COVID-19
Josh McDaniels, Offensive Coordinator and Quarterback Coach, New England Patriots
Time for change: Framing to move minds
Nat Kendall-Taylor, Ph.D., Chief Executive Officer FrameWorks Institute
Underscoring the “human” in human factors
Patricia Trbovich, Ph.D., Patient Safety and Quality Improvement North York General Hospital
Advancing racial justice and equity through quality and safety: 5 key drivers
Karthik Sivashanker, M.D., Medical Director for Quality, Safety and Equity at Brigham and Women’s Hospital and Vice President, American Medical Association
Moving forward: An interview with Don Berwick
Donald M. Berwick, M.D., President Emeritus, Institute for Healthcare Improvement