Patient safety happens by design. Train your team starting from their first day and continuing forward.

Patient Safety Planning Tools / Training

Provide training for your team

Include basic information about patient and colleague safety in your onboarding process for new staff, and continue to train staff on an ongoing basis. There is always more to learn about best practices for keeping patients safe.

Patient safety training is an ongoing process

A successful patient safety plan will continually engage staff and patients.

  • Educate patients and families so they can help you improve
    • Let them know about your organization’s standards for safe care so they can be a resource. For example, if patients expect caregivers to wash their hands each time they walk into the exam room, you can improve compliance with your organization’s hand hygiene policies.
    • Encourage patients and families to talk to the patient safety coordinator about safety concerns (see Coordination for more).
  • Show team members ways to keep safety on the agenda
    • Everyone in the organization can be encouraged to bring attention to so-called ‘near misses’ or ‘close calls,’ adverse events, or ideas for improving patient and colleague safety. Consider organizing a daily or weekly safety huddle where concerns and recent events can be discussed.
    • When considering new systems and other changes in the way your organization operates, include all staff in a brainstorming session about how the safety of care might be affected or improved. For example, can a new system for checking patients out after an appointment make it easier for both patients and staff to know exactly what follow-up steps are needed?

This page was adapted from the Betsy Lehman Center's Patient Safety Navigator. Visit the Navigator website to learn more about analyzing adverse events, communicating in the aftermath of serious harm, and reporting medical errors to state and federal agencies.