Sara Toomey studies factors that affect the quality of pediatric patient care. At Boston Children’s Hospital, she is a practicing hospitalist, primary care pediatrician and Director/PI of theand Chief Experience Officer. The Center has developed the Child Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Survey, 30-day pediatric readmission measures and the Global Assessment of Pediatric Patient Safety (GAPPS) Trigger Tool. Dr. Toomey’s research aims to measure the quality of pediatric care, demonstrate the association between quality measures and health care outcomes, and develop interventions to improve outcomes.
The Betsy Lehman Center: As Chief Experience Officer at Boston Children’s and a researcher in pediatric patient safety, can you speak to the relationship between the quality of the patient and family experience and patient safety?
Dr. Toomey: From my perspective, safety and experience certainly are connected; to have the safest environment possible, we need to clearly communicate with patients and families and involve them in their care. That said, it is possible to have an adverse event and still have a positive experience overall. Conversely, safe care does not guarantee a good experience. Patients and families value communication and being included on a cohesive care team, which helps us provide them with safe care.